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If you get the “Could not start device driver” or “Could not install device driver” message, first, make sure that the adapter is plugged in and verify that it is enabled by opening Control Panel => Network Connections and right-clicking on the adapter icon (in Windows 7, it is under Control Panel => Network and Internet => Network Connections).
The next step depends on the adapter chipset:
For adapters based on Atheros chipsets:
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For adapters based on other chipsets (Intel, Dell, Broadcom):
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Make sure that the special adapter driver was not replaced by a vendor-supplied driver. This may have happened when you ran Windows Update. Open Control Panel => System, select the Hardware tab, and then open the Device Manager (in Windows 7, it is under Control Panel => System and Security). Your adapter is listed under “Network adapters.” If the adapter name is not prepended with “[CommView],” then your adapter is not using the special driver for TamoGraph. In that case, click Help => Driver Installation Guide in the main application window and let the program reinstall the special driver.
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Make sure that you use the latest driver supplied by your computer or adapter vendor. Visit the vendor’s Web site to download and install the latest driver version.
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If the problem persists even after rebooting, please contact our technical support.
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