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How to Get Support

Before contacting us, please read the help file that comes with the product and the FAQs below. Your questions may have already been answered. You may also want to look at the Manuals and Help Files section, where you will find help documentation in PDF format, technical specifications, data sheets, and video tutorials.

Product-specific FAQs

General FAQs and White Papers

Contact Forms

You can submit your support request by using one of the forms listed below. We kindly request you not submit duplicate support tickets. One message is enough: we value every customer and reply to every query. If you do not receive a reply from us within 48 hours, it may mean that our message to you has been filtered out by spam filters, so please contact us again with your alternate e-mail address. Alternatively, you can check the status of your ticket online, using our Support Center. Thank you! If you have a question about VisualRoute, please contact Visualware Support.

If you didn't receive your registration codes from us within 24 hours after you placed the order, please click here.
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