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SmartWhois is capable of
creating and sending abuse reports to domain or network block
owners. The application uses preselected templates; however, you
may customize the desired template(s) or even add your own.
To configure templates,
right-click on the text area (the right panel) and select
the Abuse / Spam Reporting
=> Configure option
in the context menu. Depending on your needs, either click
the Add button to add a new template or use
the Edit button to edit an existing one.
Template
Format and Keywords
There are no special template
specifications except that you have to be sure to include special
keywords in the template text. If the current template is to be
used as an abuse report to a domain owner, make sure to include
the <DOMAIN>
keyword in the template body.
Otherwise, include the <IP>
keyword in the template body
(if the current template is a report for IP address / network block
owners). Those keywords will be substituted by the actual domain
name or IP address when generating a report.
An optional keyword that can
also be used in the template body is <OWNER>.
Use this keyword if you want the domain or IP address owner
information to be included in the abuse report.
Sending
Reports
To send an abuse report, select
the desired item (domain or IP address) in the Results tree, and
search for the Abuse contact (if available) or the generic contact
e-mail address. Once you locate the contact of the desired network
resource and his/her e-mail address, right-click on the e-mail
address, select Send report
to…., and select the
template you want to be used as a report. SmartWhois will generate
an e-mail message based on the selected template and open it in
your favorite e-mail client. Please make sure that you include all
the details about the network attack or spam message headers in the
message.
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