- Q. What payment methods do you support?
- Q. Do you accept Purchase Orders?
- Q. Do you accept checks?
- Q. Can I choose in which currency to pay?
- Q. How do I make an order?
- Q. I've placed the order. What's next?
- Q. Why do I have to wait for 24 hours? Why don't you send out registration keys immediately?
- Q. Ok, 24 hours have passed, but I haven't received anything. What's the problem?
- Q. Why do you ask for my phone number when I fill out the online order form?
- Q. What is your refund policy?
- Q. Do you have a reseller in my country?
- Q. Do you offer special pricing for academic institutions, students, non-profit organizations, or government users?
- Q. I'm a New Zealand-based corporate customer. Can I receive a GST Invoice from you?
- Q. How can I download the full version of the product?
- Q. Do I have to back up my downloaded software? Can I get another copy from you later?
- Q. Will you subscribe me to your mailing list once I've placed the order?
- Q. Can customers from the countries that are under sanctions, such as Russia or Syria, order from you?
Q. What payment methods do you support?
A. You can pay by major credit cards, wire transfer, and PayPal. You can also pay by Apple Pay and Google Pay (assuming you are checking out on a device that supports these payment methods). Additionally, a number of country-specific and currency-specific payment methods may be available to you. For example, if you choose to pay in euros, you will see a few additional options, such as EPS, Giropay, iDEAL, Sofort, or Przelewy24.
Q. Do you accept Purchase Orders?
A. Yes, you may want to select Send me a quote at checkout, in which case you’ll receive a no-obligation quote by e-mail. You can use this quote for easy copying and pasting of the product IDs and prices into your company's PO form. Once you are ready to move forward with the order, send us the PO and we’ll send you an invoice. Alternatively, you can simply select Send me an invoice at checkout, in which case you’ll receive an invoice with payment instructions by e-mail. The product(s) will be shipped to you upon receipt of payment; we don’t accept Net 30 payment terms.
Q. Can I choose in which currency to pay?
A. Sure, the currency selection box can be found at the top of the Order page. We support payments in some 25 major currencies.
Q. How do I make an order?
A. First of all, you need to put the products you want to buy into the shopping cart. There are two ways of doing this:
- You can use the Buy section at the bottom of the product pages and select one of the listed product licenses. This will add the corresponding product to your shopping cart. After that, click on the Checkout button (or the Get a Quote button, if you simply need a no-obligation quote) to go directly to the checkout page.
- You can visit the Order page, where all the products are listed. This method is more convenient if you want to change the payment currency, or if you are ordering several products. Once you've selected the product(s), click on the Checkout button (or the Get a Quote button, if you simply need a no-obligation quote) to go directly to the checkout page.
On the Checkout page, you’ll just need to fill out your personal details and then select a payment method, as shown below:
The first option allows paying by credit card or by a number of alternative payment methods, such as Przelewy24, Giropay, iDEAL, Bancontact, EPS, AliPay. Note that the availability of payment methods depends on the currency that you’ve selected on the Order page. For example, the Giropay option won’t be visible if you’ve chosen USD as your currency.
The second option, PayPal, allows you to pay using your existing PayPal account. Note that PayPal doesn’t support payments in all the world currencies. For example, you can’t pay in Bulgarian Levs. So, if you have chosen Bulgarian Levs as your currency and then selected PayPal as your payment method, you’ll be prompted to switch to another currency, as show below:
The third option, Send me a quote, doesn’t require a payment. We’ll simply e-mail you the quote and you will be able to come back to us once you’ve decided to go ahead with your order. Typically, this option should be used if you plan to send us a Purchase Order.
The fourth option, Send me an invoice, will generate and e-mail you a formal invoice. At the bottom of the invoice, you’ll find our payment instructions. Typically, this option should be used if you want to pay by wire transfer; the invoice will contain all the necessary details (SWIFT, account number, etc).
Finally, when checking out on a supported device, you may be offered Checkout with Google Pay or Checkout with Apple Pay.
Q. I've placed the order. What's next?
A. First of all, you’ll see the confirmation page that says that the order has been received. Within a few minutes, you will receive an e-mail with the order confirmation, as well as the invoice (or quote, if that has been your preference) in PDF format attached to the e-mail. What happens next depends on the payment method.
If you selected a method with an immediate execution, such as a credit card or Apple Pay, then we’ll e-mail you a registration message within 24 hours. Attached to the registration message you will find the product registration key, which is a small binary file that you will need to double-click or copy to the product's application folder. This will convert your evaluation version into the full version. You will find the detailed instructions in the registration message. Make sure that your e-mail client and/or spam filter allows messages with attachments.
If you selected a method that doesn’t involve an immediate payment, such as an invoice, and you paid it via wire transfer, then we’ll e-mail you a registration key once the funds are credited to our bank account. If you requested a quote, then we’re won’t disturb you; just contact us if/when you are ready to order.
Q. Why do I have to wait for 24 hours? Why don't you send out registration keys immediately?
A. Because of online commerce security risks, each order is reviewed manually to protect legitimate credit card holders from fraud and us from chargebacks. Unfortunately, any automatic fraud detection system cannot detect 100% of fraudulent orders, that's why we have to check all of our orders manually. It usually only takes a few hours, but since we don't work around the clock, this can take longer. 24 hours is the maximum time. Normally, we send the registration keys much faster.
Q. Ok, 24 hours have passed, but I haven't received anything. What's the problem?
A. Let's try to find out:
Was your online order completed successfully? If it was, you should have seen the "Order completed" confirmation page when you placed your order online. If that's the case and you haven't received the electronic receipt by e-mail, then most likely there is a problem with your e-mail box. Use the contact form to report this problem to us. Be sure to mention the order reference number (it was shown on the confirmation page). Give us an alternate e-mail address. If you didn't see the "Order completed" confirmation page when you placed the order online, your order didn't go through successfully and the failure reason should have been shown to you. Typically, this happens when you enter the wrong credit card number or billing address.
It is also possible that your online order was completed successfully and you have received the electronic receipt, but you haven't received the registration key from us. If that's the case, please follow this link for the instructions.
Q. Why do you ask for my phone number when I fill out the online order form?
A. There are two reasons. First, we need an alternate way of contacting you if your e-mail address doesn't work, which sometimes happens because the customer mistyped it, or just because he/she uses a faulty anti-spam system that blocks legitimate e-mail. Unfortunately, the latter is very common nowadays. And second, if we have doubts about the legitimacy of the order, we may call the number that was provided to verify the order. That's all. There are no hidden reasons behind this practice. We won't sell your phone number to telemarketers.
Q. What is your refund policy?
A. Please read our refund policy here.
Q. Do you have a reseller in my country?
A. Please visit the Resellers page to find out. Regardless of whether there is a reseller in your country, you can always purchase directly from us, no matter in which country you reside. We will always be able to offer a suitable method of payment and deliver the products to you.
Q. Do you offer special pricing for academic institutions, students, non-profit organizations, or government users?
A. Yes, we do. Academic institutions and students, please follow this link. The pricing policy for Non-profit organizations, Government users, and Law Enforcement users is outlined here. All of the above applies to customers from any country.
Q. I'm a New Zealand-based corporate customer. Can I receive a GST Invoice from you?
A. If your order was processed by TamoSoft directly, then yes, GST was collected and you can receive a GST invoice. Please e-mail us. Our NZ GST number is 87-606-430.
Q. How can I download the full version of the product?
A. There are no separate files for the evaluation and full versions. The evaluation version becomes the full version if you have the registration key. The registration message that you have received from us provides detailed instructions on using the registration key. That said, our software is always available for downloading in the Download Area.
Q. Do I have to back up my downloaded software? Can I get another copy from you later?
A. No, you don't have to back up the downloaded software. You can always download it from our web site. It's advisable to back up the registration key file, but only for the sake of saving your own time in case you lose it, as you'd have to request a new one from us. We'll send you a replacement should you need it.
Q. Will you subscribe me to your mailing list once I've placed the order?
A. During the online order process, you will see the question about mailing list subscription. We'll subscribe you to our mailing list only if you agree to this question. If you don't subscribe to our mailing list when you order, you can always do so later by visiting our web site and using the online subscription form. Your e-mail address will not be used for other purposes, nor shared with others. Subscribing to our mailing list allows you to receive information on new products, releases, and updates. Each newsletter contains the unsubscription link in case you want to opt out. We send just two or three short newsletters per year.
Q. Can customers from the countries that are under sanctions, such as Russia or Syria, order from you?
A. No, we don’t sell our products to any country or territory that is currently under US, EU, or New Zealand sanctions. Please don’t try to transfer money to us; such payments will not reach us and also won’t be returned to you.
